ADA National Network Webinar Series:
Health Care and the ADA-Inclusion of Persons with Disabilities
Healthcare webinar series logo

Schedule 2019-20

This webinar series intends to provide information and examples of healthcare provision which includes people with disabilities by following the Americans with Disabilities Act (ADA).

These 90 minute webinars are brought to you by the Pacific ADA Center on behalf of the ADA National Network. All sessions will be captioned, recorded and archived.This program is delivered via both webinar platform and via telephone (additional charges may apply). Real-time captioning is available via the webinar platform...

Webinars begin at ET: 2.30pm, CT: 1.30pm, MT:12.30pm, PT:11.30am, Hawaii: 9.30am during mainland Standard Time; 8.30am during mainland Daylight Savings Time

ADA National Network Learning Session: Who Let the Dogs (and Miniature Horses) In? Service Animals in Health Care Facilities

28th May, 2020

Register here to attend this webinar.

According to the Bureau of Global Public Affairs within the U.S. Department of State, approximately 500,000 service dogs assist people with disabilities across the country. Under the Americans with Disabilities Act (ADA), service animals must be given access to places their human handlers go, including health care facilities. As service animals become more common, health care professionals are more likely to come in contact with them in doctor's offices, hospitals, and other medical settings.

During this webinar, we will address the definition of a service animal, places a service animal can and cannot visit with his/her handler, the questions that can be asked of the person with a disability, and how to interact with a service animal. We will also review a sample service animal policy for health care facilities.

As a health care provider, this webinar will help you understand the ADA, service animals, and the implantation of procedures that will enhance your ability to provide comprehensive, patient-centered care.

Learning objectives:

  • Define service animals under the ADA.
  • List the questions that can be asked about a service animal.
  • Identify places that a service animal can and cannot visit with his/her handler.
  • Understand how to interact appropriately with the service animal and its handler.
  • Recognize the importance of having a service animal policy.


Pam Williamson is the Assistant Director of the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University. The Southeast ADA Center is a member of the ADA National Network.

Ms. Williamson has extensive knowledge of the Americans with Disabilities Act (ADA), building the capacity of organizations to facilitate voluntary compliance with the ADA, supported employment, special education services, and aging populations. She has also contributed to the development and implementation of three online courses: ADA Basic Building Blocks (, At Your Service: Welcoming Customers with Disabilities (, and the ADA Title II Tutorial (

She co-authored the curricula, Serving Customers with Disabilities in Air Travel and ADA and Self-Advocacy for Youth - Train-the-Trainer Curriculum: An Americans with Disabilities Act (ADA) Roadmap.


ADA National Network Learning Session: The Geographic Distribution of Accessible Medicaid Participating Primary Care Offices in LA County

25th June, 2020

The webinar will present the findings from a study that examined the geographic distribution of accessible Medicaid participating primary care offices in LA county. The presentation will describe a methodology for collecting and utilizing data on office accessibility that has been implemented with thousands of primary care offices in California. This analysis makes it possible to illustrate equipment and geographic barriers that affect equitable access to healthcare for people with disabilities.

Learning objectives:

  • Understand the potential impact of the geographic distribution of accessible doctors' offices on health care for people with disabilities.
  • Describe a method for measuring primary care office accessibility.


Nancy R. Mudrick, M.S.W., Ph.D., Professor, School of Social Work, Syracuse University. Dr. Mudrick's teaching, research, and publications focus on understanding the impact of social policies. Her recent research, in partnership with Mary Lou Breslin and DREDF, addresses issues affecting the delivery of accessible and equitable healthcare to people with disabilities.

Mary Lou Breslin, MA, is a senior analyst with the Disability Rights Education and Defense Fund (DREDF) a leading national civil rights law and policy center. Her current work focuses on the organization's healthcare, Long Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) research initiatives.

ADA National Network Learning Session: Physical Access in Health Care

23rd July, 2020

The Americans with Disabilities Act (ADA) is a civil rights law that enhances equal opportunity for people with disabilities. In this session, two members of the ADA National Network will provide an overview of the physical access requirements for different types of health care facilities. Physical access elements addressed will include: 1) general ADA requirements; 2) parking, passenger loading zones and drive-thru medical testing; 3) building and office accessibility; 4) accessible exam rooms and waiting areas; and 5) accessible medical diagnostic equipment.

Learning objectives:

  • Understand how the ADA applies to health care facilities.
  • Identify areas of health care facilities in which physical accessibility is required.
  • Learn how to address common barriers to access in health care facilities.


Jan Garrett is a Program Manager for the Pacific ADA Center.

Emily Shuman is the Deputy Director for the Rocky Mountain ADA Center.

ADA National Network Learning Session: Centers for Medicare and Medicaid (CMS) Efforts to Increase Health Care Access and Quality of Care for People with Disabilities

24th September, 2020

During the year of the 30th anniversary of the ADA, it is a time to reflect on the state of various rights and access for people with disabilities. Work on improving health care access and quality is particularly important because although great strides have been made, there is much progress to be made. This webinar features speakers from the Centers for Medicare and Medicaid (CMS) who will identify the efforts being made in CMS' Office of Minority Health and Medicare-Medicaid Coordination Office to provide information and resources to medical organizations, providers and consumers to increase health care access and quality of care for people with disabilities.

Learning objectives:

  • Explain the role of the Office of Minority Health and Medicare-Medicaid Coordination Office within CMS and their work in health equity for people with disabilities.
  • Identify several resources for health care organizations, providers and consumers that provide information on health care access and quality for people with disabilities.
  • Explain the Disability Competent Care Model and how health care organizations and providers can use it to improve health care quality for people with disabilities.


Karen Gentile is a Public Health Analyst in CMS Office of Minority Health. She is a licensed clinical social worker and attorney with over 25 years of professional experience. Prior to CMS, she worked as a Public Health Advisor at the Substance Abuse and Mental Health Services Administration (SAMHSA) in the Center for Mental Health Services. Prior to SAMHSA, she worked for 10 years as the Director of Education and Clinical Services in the Sexual Assault Prevention and Response Office of the U.S. Naval Academy. She has also held direct care, advocacy and legal positions in the Women's Center and Shelter of Greater Pittsburgh, the Anne Arundel County Department of Social Services, the Thomas O'Farrell Youth Center, the Anne Arundel County Sexual Assault Crisis Center, the Homeless Persons Representation Project, and the Juvenile Division of the Baltimore City Public Defender's Office.

Sonya Karpiak Bowen is a public health professional with 25 years of experience working in Medicare and Medicaid quality improvement, performance measurement, and program policy and operations at the Centers for Medicare & Medicaid Services (CMS). Within CMS's Medicare-Medicaid Coordination Office, Bowen currently manages state demonstrations in Ohio and Illinois under the Financial Alignment Initiative to improve integration and quality of care, reduce cost, and coordinate benefits between Medicare and Medicaid for people who are dually enrolled in both programs. She also co-leads program planning and administration of the Resources for Integrated Care, which provides technical assistance, education and practical tools to health care providers, managed care plans and organizations working to integrate care for dually enrolled beneficiaries.